Refund Policy

Thank you for choosing Elearn ProMax for your educational needs. We are committed to high-quality online courses and content, and this policy is designed for fairness and transparency.

1. Refund Eligibility

1.1 Technical access problems

Refunds apply when technical difficulties prevent you from accessing the course content, after our support team's attempts to resolve the issue.

1.2 Content mismatch

Refunds are available where there are significant discrepancies between the advertised course content and what is delivered.

2. Refund Process

2.1 Contact support

Write to our support team within 30 days of your purchase at info@elearnpromax.com with details of the issue and screenshots.

2.2 Assessment

Our support staff will assess your request and determine whether it meets the eligibility criteria.

2.3 Processing

Approved refunds are processed to the original payment method within 14 business days.

3. Non-Refundable Situations

3.1 Course progress

Refunds will not be granted if you have completed a significant portion of the course or received certification.

3.2 Change of mind

Refunds do not apply for a change of mind.

4. Contact

For any questions about this policy, reach us at info@elearnpromax.com or via our Contact page.

5. Policy Modifications

Elearn ProMax reserves the right to modify this refund policy; changes apply from the date of publication on this page.